Government Liquidation Privacy Policy

Liquidity Services, Inc., owner and operator of the websites:

each a marketplace of Liquidity Services, Inc. (LSI), wants you to know that we take your privacy very seriously. Because we do, we have developed the following privacy policy that states what information we collect, how that information is collected (whether it is by LSI, a subsidiary of LSI, a vendor working for LSI or one of its subsidiaries, or via some other means), for what purposes we collect information, how that information is used, and under what circumstances that information would be released. Additionally, we want you to know when you have a choice regarding the collection or dissemination of any personal information, and how you can exercise your options. This privacy policy will also explain what steps LSI is taking to secure your private information and what steps you should take to safeguard that information. Finally, the privacy policy will tell you how to correct any inaccurate information, and who you can contact regarding questions about our privacy policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. LSI is the parent company of Government Liquidation, DOD Surplus, LLC, and Uncle Sam's Retail Outlet.

Consent to Collect Personal Data

By registering on one of our websites, by participating in an auction or sales event on one of our websites, by using one of our websites for any purpose, or by entering into a transaction with LSI or one of its subsidiaries, you consent to the privacy policy of LSI, and the collection of personal information as outlined herein. We are committed to collecting only the information that is necessary to provide the services offered via our website, to comply with our legal obligations, to facilitate transactions with you, and to gather information about general website traffic on our various websites, and no additional information other than is necessary will be requested of you without first obtaining your consent to the collection and use of such additional information.

What information does LSI collect?

Information We Collect from All Persons Who Access Our Website

In general, you can visit our website without giving us any information. If you are one of our anonymous visitors, please bear in mind that we may still collect information about your computer when you click on one of our websites. We log your IP address, browser type, access times, and referring site to help diagnose potential problems with our server, and to administer our websites. Your IP address may be used to gather broad demographic information.

We do this by using cookies but we can't tell who you are until you register an account with us. Cookies are text files placed on your computer or mobile device by websites that you visit. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. Our websites use cookies to make it easier for you to maintain your preferences on our website and to keep track of your user account. We also use cookies to deliver content specific to your interests, to save your username so you don't have to re-enter it each time you visit one of our websites and for other purposes such as measuring usability of our websites. Some cookies that we use are essential to the functioning of our site.

Additionally, LSI uses several vendor provided analytical services, which are outlined below.

Google Analytics

Google Analytics uses JavaScript and cookies to collect standard website log information and visitor behavior information in an anonymous form. No personally identifiable data is collected. Users can opt out of Google Analytics tracking by installing a browser plugin available here: https://tools.google.com/dlpage/gaoptout/

IBM Coremetrics

Coremetrics uses JavaScript and cookies to collect standard website log information and visitor behavior information in an anonymous form. This information is then used to evaluate visitors' aggregate use of the website and to compile statistical reports on website activity. No personally identifiable data is collected. Users can opt out of Coremetrics tracking, with instructions available here: http://www.coremetrics.com/company/privacy.php#optout

Eloqua

Eloqua uses JavaScript and cookies to collect standard website log information and visitor behavior information, plus personal information that the user enters in one of our web forms. The information generated by the cookie about a user's use of the website is transmitted to Eloqua. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity. Users can opt out of Eloqua tracking here: http://www.eloqua.com/about/privacy/opt_status/

Compuware Gomez

Gomez uses JavaScript to collect information about users' interactions on the website in an anonymous form. This information is then used to evaluate the website's performance and related issues. No personally identifiable data is collected.

We may also collect other information such as information you provide through customer surveys, feedback, complaints and correspondence.

The information you provide to us together with information we may collect about your computer using cookies (such as what browser you are using) may be linked on our systems to you.

Some information is required information and you'll see that indicated by a star (*), but other information is optional and if you don't want to give it to us, you don't need to. We are always grateful for information you do provide though because this helps us to improve our website and services.

Information We Collect When You Register for an Account on Our Website

LSI collects some or all of the following personal information from each person when you establish an account with us depending on which marketplace you register an account:

  • Your name
  • Your company name
  • Your company title (i.e., Owner/Partner, CEO/President, CFO/VP Finance, VP Marketing, VP Operations, Warehouse Manager, Other, etc.)
  • Your address, city, state, postal code
  • Your country
  • Your telephone and fax numbers
  • Your email address
  • Whether you intend to buy or sell assets through the marketplace
  • The nature of your business (i.e., offline retailer, online retailer, U.S. wholesaler, flea market vendor, importer/exporter, etc.)
  • How did you find us (i.e., classified newspaper ad, online ad, trade show, etc.)?
  • Username
  • Password
  • Categories of Interest (i.e., clothing & accessories, jewelry & watches, consumer electronics, etc.)
  • Your Date of Birth
  • Estimated annual surplus volume
  • Number of employees that your company has

Some of our websites may not request all or any of the data outlined above. Some websites will request additional information from you after registration, in connection with specific transactions you have initiated with us. When you register for an account on LSI's websites, you are prompted to provide the above-referenced data via a secure web form. All information is securely stored and can only be accessed by personnel via a username and password. On some of our websites, it is not required that you register for an account. On those websites, information may be collected via a web form, or a link to an email address, which allows you to communicate with that marketplace.

This information is used for purposes of verifying your identity, determining your eligibility to establish an account and contacting you regarding your account with us. We will also send you information regarding upcoming sales events, unique property offerings, and special announcements. If you choose, we will include information about specific property offerings that you designate when you register for an account with us. You may unsubscribe from any marketing emails that we send you at any time by clicking on the unsubscribe link at the bottom of the email.Finally, if you are bidding on property that was declared surplus by the U.S. Defense Logistics Agency Disposition Services, we ask about the size of your business in order to report our dealings with small businesses to our Government partner. Small business reporting to the Government does not include any specific customer information, only aggregate numbers.

Information We Collect When you Place a Bid on Our Website

When you place a bid for a lot, or are the successful high bidder, LSI collects the following additional information:

  • Your name as it appears on your credit card
  • Your valid credit card number or other account information
  • The method of payment (Visa™, MasterCard™, American Express™, PayPal™, Discover™, or wire transfer)
  • The expiration date of the credit card
  • The billing address of the cardholder as it appears on your statement
  • The Card Security Code (located on the back of the card within the signature block)

This information is used for bidding authorization and billing purposes. We only charge your chosen method of payment when you have been declared the high bidder, and the auction has closed or when you indicate that you wish to "check out" after having selected items to purchase. All information collected is protected by 128-bit encryption, the same security used by financial institutions to protect personal data.

Information We Collect from Buyers of Export-Restricted Property Purchased from our website: http://www.govliquidation.com

When you have been declared the high bidder on a Special Commodity sales event, LSI collects information from you via the End-Use-Certificate application (DLA Form 1822), which can also be completed online via our Forms section (see "End-Use Certificate" form). The information collected via this form (whether completed online or hard copy) is shared with U.S. Government officials for the purpose of clearing purchasers of export-restricted property (Munitions List Items or Commerce Control List Items). Additionally, LSI collects a copy of a government-issued photo identification card, such as a driver license or passport. For corporations, a list of officers and their social security numbers may be required, as well as other information necessary to substantiate a business location. LSI may also use this information for the purpose of collecting money due us in addition to satisfying the Government's requirement to control the sale of export-restricted property.

Notice to California Residents

Pursuant to California Civil Code §§ 1798.80-1798.85 and California Business and Professions Code §§ 22575 – 22579, California residents are entitled to the following rights pertaining to the protection of their personal information. Residents have the right to reasonable security of their personal information by LSI, and to destruction of any personal information that is no longer to be retained by the company via shredding, erasing or otherwise modifying the personal information contained in the records so as to make them indecipherable. Residents have a right to expect that a business that discloses personal information about a California resident pursuant to a contract with a nonaffiliated third party shall require by contract that the third party implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure. Residents have a right to timely notification by LSI if we become aware of an unauthorized disclosure or acquisition of your personal information. Residents have the right to be informed by LSI's customer relations staff of how they can inquire about our privacy practices or compliance with the above-referenced California laws. Residents have the right to be provided contact information for inquiring about the company's privacy practices at every location in California where LSI does business. Residents have a right to a response to any inquiry regarding our privacy practices or compliance with California law within 30 days of receipt of the inquiry by LSI. LSI may not request that you waive any of your rights under the above-referenced California laws.

How does LSI collect information about you?

Most of the information LSI collects about you is information that is voluntarily provided by you when you register for an account or place a bid on one of our websites. Other information is available to us when you click on one of our websites, and is collected electronically via cookiesand our web engine. Some information we may request from you, such as utility bills, bank statements, or letters of guarantee or reference, or a D&B number, the first time you place a bid with us. We collect this information to verify that you are a financially responsible bidder, and not disrupting the bids of legitimate buyers.

Why do we collect personal information?

LSI collects personal information either for the purposes of establishing a business relationship (the information you give us when you register for an account on our web site), to collect payment for items you have bid on, to tailor the type of information that we provide to you regarding property that is available for purchase, or to meet a requirement established by the Government (i.e., EUC applications, FDA certificates or re-sale certificates, compliance with a subpoena, court order, or law enforcement request in connection with an official investigation).

How do we use the information we collect?

Information collected by LSI is used to communicate with you when we transact business. Whether it is to notify you that you have been awarded a lot, or to notify you that you have been outbid on an item, or to contact you regarding payment, we use the information provided by you to facilitate the transactions you wish to consummate with us. We do not sell customer information to third parties. LSI verifies your personal information against a third-party vendor database, to which we provide some of your personal information for purposes of identity verification and purchase authorization. The identity verification and purchase authorization processes are automated with some manual overrides. We also run information provided by you during account registration against private databases such as LexisNexis, and against watch lists maintained by the U.S. Government via the Excluded Party List System (www.epls.gov). Information provided via the "End-Use-Certificate" form (specific to some purchases on www.govliquidation.com) and any supplemental requests pursuant to the processing of that form for the Government is used for the purpose of determining whether the Government will permit the sale of export-restricted property to an individual or entity, or to collect money owed the company by the individual or entity. We will not release your personal information to any third party without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with an official investigation by a law enforcement organization.

LSI may provide transaction-related information to Government or private auditors for the purpose of inspecting or validating our business practices, accounting records or financial reports. Any release of information for such a purpose will be done under standard confidentiality restrictions.

Before we alter the reason for using any personal information you have provided to us, we will notify you of our intended change in use of that information and obtain your consent prior to using your personal information in a new way.

Choice / Opt-Out / Deletion

Our site provides users the opportunity to opt-out of receiving Buyer Alert emails from us at the point where we request information about the visitor, and at any time the user may contact us and request to have their information removed from the database. For more information on how to opt out of buyer alert emails from a specific website, please review the Help section of that website or contact its dedicated Buyer Relations team.

Other websites we link with

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. We recommend that you exercise caution whenever providing information over the Internet. It is always a good idea to check the privacy policy of any website you visit.

What steps do we take to secure your personal information?

All employees having access to personal protected information must undergo data protection training at least once a year and are monitored by management to ensure that adequate safeguards are used to protect the private information of our customers. Our websites have security measures in place to protect the loss, misuse and alteration of the information under our control. Our websites use SSL (secure sockets layer) encryption for all sensitive data that is transmitted over the Internet. This includes customers adding data to the web site, and employees transmitting data off the web site. No information, including the passwords that would give access to sensitive information ever flows over the Internet un-encrypted.

Return of Personal Information

At any time, a User may request that LSI discontinue the use of that person's personal information. If you would like to know what information LSI has collected, would like to have any information purged or would like for LSI to discontinue using personal information, please contact our Privacy Officer at privacy@liquidityservicesinc.com. Please bear in mind that the return of certain personal information by LSI may prevent you from accessing all or certain portions of our websites, and we will endeavor to communicate to you the extent to which your request will impact your use of our websites prior to complying with your request.

How can I protect my personal information?

Never send credit card information via e-mail. Do not release information about your account to anyone who is not authorized by you to transact business with us on your behalf. Do not tell your password to anyone. LSI personnel will never ask you for your password as a means of verifying your identity.

How can I contact LSI about my personal information?

If you believe that your personal information has been improperly released by LSI to a third party or if you have any questions about how LSI collects, stores, uses or destroys your personal information, you may contact us at the email address, telephone number, fax number or mailing address listed below. When contacting us about your personal information, please do not include your account password, credit card number, date of birth, driver license number, or social security number in any email to us.

You can always change personal information such as your address, email address, phone or fax number through the Profiles section of My Account on the web site. Credit card information can be changed at the time you begin bidding in a sales event.

If you experience difficulty in correcting personal information or have any questions regarding our privacy policy, please contact one of our customer service center at the contact information listed on that particular website, or reach us by mail at Privacy Officer, Liquidity Services, Inc., 1920 L Street, NW, Sixth Floor, Washington, DC 20036.

If you wish to file a complaint about LSI's collection, use, disclosure or protection of your personal information or if you have specific questions about LSI's policies or practices with respect to collection, retention, use or disclosure of personal information please contact LSI's Privacy Officer at privacy@liquidityservicesinc.com

Liquidity Services, Inc.
1920 L Street, NW, Sixth Floor, Washington, DC 20036
Tel. (202) 467-6868; Fax (202) 467-5475


Revised 6/18/2012